Our jewellery products come with a limited 6-month plating warranty. While we provide the best quality plating in the industry it is possible that, on rare occasions, the plating might wear off. To extend the life of the plating, we recommend recommend that you follow the care instructions. However, even after following jewellery care instructions, in case you still face issues with plating, you can opt for the GIVA plating warranty. 

Please note that the plating warranty is an app only feature and you will need to download the GIVA app to claim warranty.

Please note that the warranty does not cover cases of damage, theft, or any physical damage incurred on account of use. Any manufacturing defects are covered under the 30-day return policy and should be informed within the return window. Physical damage beyond the 30 day return window will not be covered under the warranty. For more details around the Plating Warranty, please check detailed terms and conditions https://www.giva.co/pages/terms-of-service.