No worries! If you have forgotten your GIVA account password, please go to the login screen and click on Forgot Password. Once done, please enter the email ID that you had registered your account with and a password reset link will be sent to your email ID. By clicking on this link, you can reset your password.

Once done, you should now be able to login with the new password. If you're still facing any issues, please reach out to us at care@giva.co

No, you do not need to create an account to buy GIVA products online, you can also sign out as a Guest. However, on the GIVA app, you are required to login before purchasing.

However, though it is not necessary to create an account, we would strongly recommend that you create an account before placing an order. Having an account makes it very easy to check the status of your order, cancel/return the order, view order history and a host of other features.

All personalised jewellery orders are custom made, which means that these are not ready with us and we make them from scratch once we receive your order. In addition, each order goes through a 3-step QC process to ensure that only the best quality products reach you. Therefore, it takes us about 14 days just to get the product ready. In addition, there is some more time (5-7days) that our deliver partners need to deliver the order to you.

Since personalised jewellery orders are custom made based on your requirement, we are not able to cancel this order as once we start working on it, we cannot reverse the process. So we strongly recommend that you place the order very carefully double checking the finish, spelling and character case.

That said, we do allow a one hour window for you to cancel your personalised jewellery order from the time of order placement. Any orders which do not get cancelled in 1 hour of the order placement would not be cancellable.

Please note that all personalised jewellery is made to order and therefore once you place the order with us, it takes us about 14 days to prepare the jewellery, QC it, and get it ready for dispatch. Delivery takes another 4-6 days on average. So overall, delivery of a personalised jewellery order takes about 21 days.

Our jewellery products come with a limited 6-month plating warranty. While we provide the best quality plating in the industry it is possible that, on rare occasions, the plating might wear off. To extend the life of the plating, we recommend recommend that you follow the care instructions. However, even after following jewellery care instructions, in case you still face issues with plating, you can opt for the GIVA plating warranty. 

Please note that the plating warranty is an app only feature and you will need to download the GIVA app to claim warranty.

Please note that the warranty does not cover cases of damage, theft, or any physical damage incurred on account of use. Any manufacturing defects are covered under the 30-day return policy and should be informed within the return window. Physical damage beyond the 30 day return window will not be covered under the warranty. For more details around the Plating Warranty, please check detailed terms and conditions https://www.giva.co/pages/terms-of-service.

As per our return policy, all jewellery items (except personalised jewellery) can be returned within 30 days or receiving the product. If you're not satisfied with the items you have received, or would like to return the jewelllery for any other reason, please follow the below steps:

For Web orders

Please go to our website and login with your registered email ID (which you used to place the order). In case you are not able to find the password, please click on Forgot Password and a password reset link will be sent to you registered email ID. Please reset your password and you will be able to login.

In case you do not have an account, please click on Create Account on the login page and create the account with the phone number and email ID that you used while creating your order.

Once you have logged in:

1. Please choose the order number that you would like to return by clicking on it
2. On the order screen, please click on Return
3. Next, choose the items you would like to return and then the reason for return
4. Click on Return and your return pickup will be booked, you will also receive an email confirmation for the same from Shiprocket
5. If you do not receive a confirmation email, please let us know and we will book your return manually
   
   

For App orders

Please open the GIVA Android app and login with the registered email ID and phone number.

Once logged in:

1. Go to the Profile Section and click on Orders
2. Choose the relevant order that you would like to return
3. Choose the items that you would like to return
4. Choose the return reason from the dropdown and your return will be initiated automatically
   
   

Please note that it takes us upto 3 working days to get the return pick up done from your location. In case your return pick up is not done within 3 working days, please reach out to us at care@giva.co or 080-47189504 and we will assist you further!

We understand buying online isn't always easy but we want to give you an opportunity to make sure that you are happy with your purchase! We offer a 30-day return policy on select jewellery items, for all unused and unworn items, no questions asked. However, please note that the 30 day return does not apply to personalised jewellery, perfumes, candles, coins and God idols.

Please note that the items must be returned in their original packing and should not have been used. GIVA reserves the right to process refunds after checking the returned items. No returns will be accepted after 30 days.

For details on how to return the products, please see the article here.

In case you have received a faulty or incorrect item or you just want to exchange your jewellery for another piece, we allow you to replace the jewellery with the same item or exchange it with another item for upto 30 days from the time of delivery of the order. Please note that in case of exchange, any price differences will be collected/refunded to you as the case may be.

Please note all replacement/exchange orders will be created and shipped out in 48-72 hrs. To Replace or Exchange an item, please drop us an email at care@giva.co or call us at 080-4718 9504.

Once a return request has been raised on the app or web, our pickup partners will reverse pick up your order in 3 working days from the day of booking the return. As soon as we are notified about a successful return pick up, we initiate the refunds within 48 hours of us receiving the update. Please note that refunds cannot be initiated unless a return pickup is done.

Once the return has been picked up, it usually takes us upto 48 hours to initiate the return process.

• For Prepaid orders: returns are initiated directly to the original payment source.
  
  
• For COD orders: returns are initiated via a Razorpay Payout link, which we share with the customers who opted to return. Please enter correct details in the link and choose the mode of accepting payment.
  
  
• For wallet orders: refund will be done back to the wallet. Please note that wallet refunds cannot be done to any other payment source in line with RBI guidelines.
  
  
• For any combination of the above: all refunds will be done in same proportion in which the payments were received including partial refunds.

To make COD refunds fast and convenient, we issue COD refunds via Payout links. No more hassle or waste of time in collecting bank account details.

Once your item is picked up, our team will issue you a Payout link. To accept refunds via a payout link:

• You will receive the payout link on email and SMS
• Click on the link and confirm your phone number via OTP
• Choose the mode how you would like to receive the refund (UPI or bank account)
• Payout will be processed to your account!
  
  

In case you face any issues with the process above, please reach out to us at care@giva.co or 080-4718 9504 and we will be happy to help you further!

We understand that sizing is a major issue when it comes to online jewellery, so we've made this easy for you.

• All our women's necklaces are 19" (with a fixed length of 17" and a 2" adjustable portion).
• All men's necklaces are 21" (with a fixed length of 19" and a 2" adjustable portion).
• All our toe-rings and rings are adjustable, which means sizing won't be an issue.
• All chain type bracelets come with extenders which you can adjust according to elbow arm size.
• Hard bracelets are either adjustable or come in standard size, for more details please check the product page.
  
  

We also add model images for every design, which should help understand sizing better. However, if you face any sizing issues, please send us an email at care@giva.co or call us at 080-4718 9504.

We take utmost care to ensure the images on our website are representative of how our jewellery looks. However, some designs may look slightly different on account of lighting. In case your feel your jewellery doesn't match its image, please let us know at care@giva.co.

We make out jewellery articles with a lot of love and care. It is important to take care of your jewellery so that it retains its shine for a long time. Our jewellery articles are coated with rhodium which protects the jewellery from tarnishing or turning black and ensures long lasting brilliance of the jewellery.

Given below are few jewellery caring tips to ensure proper care of your jewellery :

• Store in: Plastic ziplock bag, if not in use for an extended amount of time.
  
  
• Keep away from from: Perfumes, Soaps, Extreme temperature or anything acidic!
  
  
• Keep safe from impact: Like all jewellery, out jewellery is a delicate creation and impact can result in damaging/breaking the jewellery so please keep it safe from impact and do not pull or use any tools on the jewellery.
  
  
• Re-polishing: We hope that you do not need to re-polish your jewellery. But in case you do, please contact us or your local jeweller and get it polished at the nominal charges !

RTO stands for Return to Origin. For all orders that are shipped from our side, our delivery partners make a maximum of 3 delivery attempts. Your order may be marked as undelivered by our shipping partner for the below reasons:

• Delivery partners are not able to contact you
• Not able to locate your address
• You have registered an incorrect phone number
• Cash is not ready from your side in case of a COD order
• Pin code is incorrect etc

Usually, as soon as this happens, our shipping partners will contact you to reschedule the delivery.

However, if in the the next 2 attempts as well, the delivery partner still fails to deliver for the above mentioned reasons, then the order shall be sent back to us as RTO. 

To prevent this from happening, we request that you answer calls from delivery partners and in case the order is undelivered on the first attempt, please do respond to the delivery partner messages to reschedule the delivery. If it so happens that your order has been RTO'd without the proper attempts or you would like us to ship the order again, please reach out to us at care@giva.co and we will be glad to help you further!

If you would like to cancel your order because you've ordered by mistake, chosen the wrong product, applied the wrong address or for any other reason, please login to your account to cancel your order. Here's how you cancel your order:

Web:

• Go to the GIVA website, and click on the account section
• Login with your email ID, the same ID you used while placing your order
• In case you have not created an account in the past, you can create a new account, your older orders from the same email ID will be synced automatically
• In case you have forgotten your password, you may click on Forgot your Password to reset the password and receive the link on your email ID
• Once you login, on the My Account screen, you will see all your active orders, and an option to cancel against them
• Please note that once the order has been processed/dispatched, it cannot be cancelled - it can only be returned to us
• Any refunds for prepaid orders can only be processed once the return leg has been initiated
  
  

App:

• To Cancel an order on the App, please go to the Profile tab and Click on My Orders
• Choose the Order that you would like to Cancel and then cancel the order
• Please note that once the order has been processed/dispatched, it cannot be cancelled - it can only be returned to us
• Any refunds for prepaid orders can only be processed once the return leg has been initiated

In case you face any issues with cancelling your order, please reach out to us at care@giva.co

No coupon? No problem!

You can reach out to us on email us at care@giva.co or call (+91) 080-4718 9504, you just need to confirm your order number and email ID, and we'll be happy to help you get the discount!

Please note that you cannot club multiple coupons in one order. Also, if your coupon has expired, we might not be able to help you, though we will try our best.

Unfortunately, we do not allow you to combine multiple discount codes for one order. A lot of our discount codes are short term festival/season based discounts and hence, come with an expiry date. Even if we do run 2 concurrent coupons, we currently do not offer them in combination. For more queries around coupons, you can reach out to us at  care@giva.co and we're happy to assist!

• We intend to make the purchase as simple and as seamless for you as possible.
• We accept all major modes of payment including credit cards, debit cards, cash on delivery (COD), bank transfer, UPI and so on.
• We also offer card-less EMI through Sezzle and Zest Money. However, at this time, we do not accept any international cards. 
  
• If you have any queries about payment modes, do reach out to us at care@giva.co and we'll help you out.