How long do you take to ship the order?

Faq ID : 8884 10 Mar, 2022 12:34 Giva Shipping
  • We normally ship out all our online jewellery orders within 2 business days (excluding Sunday and Holidays).
  • Once your order has been shipped, you will receive a notification via text message with details of shipping partner and tracking ID.
  • Please note that the above does not apply to personalized orders, personalized orders take 14 days to be shipped from our side. 
  • Please also note that any unforeseen situations might cause delays.
  • You can also track the status of your order here: https://tracking.giva.co/
  • You can also track the status of your order on GIVA mobile app
  1. Go to Profiles 



  2. Open "My Orders"



  3. Press “Track Order”, you can track orders individually.



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Can I change my delivery address?

Faq ID : 8881 10 Mar, 2022 11:12 Giva Shipping

Please note once we have received your order and processed it, we will not be able to change address. While we will do our best to change the address and help you out, please note that this is not an assured service. In such cases, we can try to put in a request with our delivery partner, but the final execution depends on them. So in case you've got your address or pin code wrong or want to change it, we recommend you reach out to care@giva.co immediately and we'll try our best to help!