Once a return request has been raised on the app or web, our pickup partners will reverse pick up your order in 3 working days from the day of booking the return. As soon as we are notified about a successful return pick up, we initiate the refunds within 48 hours of us receiving the update. Please note that refunds cannot be initiated unless a return pickup is done.

Once the return has been picked up, it usually takes us upto 48 hours to initiate the return process.

• For Prepaid orders: returns are initiated directly to the original payment source.
  
  
• For COD orders: returns are initiated via a Razorpay Payout link, which we share with the customers who opted to return. Please enter correct details in the link and choose the mode of accepting payment.
  
  
• For wallet orders: refund will be done back to the wallet. Please note that wallet refunds cannot be done to any other payment source in line with RBI guidelines.
  
  
• For any combination of the above: all refunds will be done in same proportion in which the payments were received including partial refunds.

To make COD refunds fast and convenient, we issue COD refunds via Payout links. No more hassle or waste of time in collecting bank account details.

Once your item is picked up, our team will issue you a Payout link. To accept refunds via a payout link:

• You will receive the payout link on email and SMS
• Click on the link and confirm your phone number via OTP
• Choose the mode how you would like to receive the refund (UPI or bank account)
• Payout will be processed to your account!
  
  

In case you face any issues with the process above, please reach out to us at care@giva.co or 080-4718 9504 and we will be happy to help you further!