As per our return policy, all jewellery items (except personalised jewellery) can be returned within 30 days or receiving the product. If you're not satisfied with the items you have received, or would like to return the jewelllery for any other reason, please follow the below steps:

For Web orders

Please go to our website and login with your registered email ID (which you used to place the order). In case you are not able to find the password, please click on Forgot Password and a password reset link will be sent to you registered email ID. Please reset your password and you will be able to login.

In case you do not have an account, please click on Create Account on the login page and create the account with the phone number and email ID that you used while creating your order.

Once you have logged in:

1. Please choose the order number that you would like to return by clicking on it
2. On the order screen, please click on Return
3. Next, choose the items you would like to return and then the reason for return
4. Click on Return and your return pickup will be booked, you will also receive an email confirmation for the same from Shiprocket
5. If you do not receive a confirmation email, please let us know and we will book your return manually
   
   

For App orders

Please open the GIVA Android app and login with the registered email ID and phone number.

Once logged in:

1. Go to the Profile Section and click on Orders
2. Choose the relevant order that you would like to return
3. Choose the items that you would like to return
4. Choose the return reason from the dropdown and your return will be initiated automatically
   
   

Please note that it takes us upto 3 working days to get the return pick up done from your location. In case your return pick up is not done within 3 working days, please reach out to us at care@giva.co or 080-47189504 and we will assist you further!

We understand buying online isn't always easy but we want to give you an opportunity to make sure that you are happy with your purchase! We offer a 30-day return policy on select jewellery items, for all unused and unworn items, no questions asked. However, please note that the 30 day return does not apply to personalised jewellery, perfumes, candles, coins and God idols.

Please note that the items must be returned in their original packing and should not have been used. GIVA reserves the right to process refunds after checking the returned items. No returns will be accepted after 30 days.

For details on how to return the products, please see the article here.

In case you have received a faulty or incorrect item or you just want to exchange your jewellery for another piece, we allow you to replace the jewellery with the same item or exchange it with another item for upto 30 days from the time of delivery of the order. Please note that in case of exchange, any price differences will be collected/refunded to you as the case may be.

Please note all replacement/exchange orders will be created and shipped out in 48-72 hrs. To Replace or Exchange an item, please drop us an email at care@giva.co or call us at 080-4718 9504.