RTO stands for Return to Origin. For all orders that are shipped from our side, our delivery partners make a maximum of 3 delivery attempts. Your order may be marked as undelivered by our shipping partner for the below reasons:

• Delivery partners are not able to contact you
• Not able to locate your address
• You have registered an incorrect phone number
• Cash is not ready from your side in case of a COD order
• Pin code is incorrect etc

Usually, as soon as this happens, our shipping partners will contact you to reschedule the delivery.

However, if in the the next 2 attempts as well, the delivery partner still fails to deliver for the above mentioned reasons, then the order shall be sent back to us as RTO. 

To prevent this from happening, we request that you answer calls from delivery partners and in case the order is undelivered on the first attempt, please do respond to the delivery partner messages to reschedule the delivery. If it so happens that your order has been RTO'd without the proper attempts or you would like us to ship the order again, please reach out to us at care@giva.co and we will be glad to help you further!