If you would like to cancel your order because you've ordered by mistake, chosen the wrong product, applied the wrong address or for any other reason, please login to your account to cancel your order. Here's how you cancel your order:

Web:

• Go to the GIVA website, and click on the account section
• Login with your email ID, the same ID you used while placing your order
• In case you have not created an account in the past, you can create a new account, your older orders from the same email ID will be synced automatically
• In case you have forgotten your password, you may click on Forgot your Password to reset the password and receive the link on your email ID
• Once you login, on the My Account screen, you will see all your active orders, and an option to cancel against them
• Please note that once the order has been processed/dispatched, it cannot be cancelled - it can only be returned to us
• Any refunds for prepaid orders can only be processed once the return leg has been initiated
  
  

App:

• To Cancel an order on the App, please go to the Profile tab and Click on My Orders
• Choose the Order that you would like to Cancel and then cancel the order
• Please note that once the order has been processed/dispatched, it cannot be cancelled - it can only be returned to us
• Any refunds for prepaid orders can only be processed once the return leg has been initiated

In case you face any issues with cancelling your order, please reach out to us at care@giva.co